Terms of Service

Acceptance of Terms

By accessing and using the services of A+ Clinic, Lab and Pharmacy ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the terms and conditions of this agreement, you are not authorized to use or access our services.

Services Provided

Medical Services

• General medical consultations and examinations
• Specialist medical care and treatments
• Emergency medical services
• Preventive care and health screenings
• Medical procedures and minor surgeries

Laboratory Services

• Diagnostic laboratory testing
• Blood work and specimen collection
• Pathology and imaging services
• Health monitoring and follow-up tests

Pharmacy Services

• Prescription medication dispensing
• Over-the-counter medication sales
• Medication counseling and consultation
• Prescription refills and transfers
• Specialized medication compounding

Patient Responsibilities

Appointment and Visit Responsibilities

• Arrive on time for scheduled appointments
• Provide accurate and complete medical information
• Bring valid identification and insurance cards
• Notify us of any changes to your contact information
• Give at least 24 hours notice for appointment cancellations

Treatment Compliance

• Follow prescribed treatment plans and medication instructions
• Attend follow-up appointments as recommended
• Inform us of any adverse reactions or complications
• Report changes in your health condition promptly

Financial Responsibilities

• Pay for services rendered in accordance with our fee schedule
• Provide accurate insurance information
• Pay applicable co-pays, deductibles, and non-covered services
• Notify us of any billing discrepancies within 30 days

Appointment Policies

Scheduling

• Appointments can be scheduled by phone, online, or in person
• We will make reasonable efforts to accommodate your preferred time
• Emergency appointments will be prioritized based on medical urgency
• Walk-in patients will be seen based on availability

Cancellations and No-Shows

• 24-hour advance notice is required for appointment cancellations
• Late cancellations may result in a cancellation fee
• Repeated no-shows may result in dismissal from the practice
• Emergency situations will be considered on a case-by-case basis

Wait Times

• We strive to see patients at their scheduled appointment time
• Medical emergencies may cause delays in scheduled appointments
• You will be notified of significant delays when possible
• You may reschedule if wait times are unacceptable

Payment and Billing

Payment Methods

• Cash, credit cards, debit cards, and bank transfers are accepted
• Payment is due at the time of service unless other arrangements are made
• Insurance co-pays and deductibles must be paid at the time of service
• Payment plans may be available for qualifying patients

Insurance

• We will verify your insurance coverage prior to service
• You are responsible for knowing your insurance benefits and limitations
• Non-covered services must be paid by the patient
• Insurance claims will be filed on your behalf when applicable

Past Due Accounts

• Accounts not paid within 90 days may be sent to collections
• Interest charges may apply to overdue balances
• Collection fees may be added to delinquent accounts
• Services may be suspended for non-payment

Privacy and Confidentiality

Protected Health Information

• We maintain the confidentiality of your medical information
• Information is shared only as permitted by law or with your consent
• You have the right to access and request amendments to your records
• We comply with HIPAA and all applicable privacy laws

Communication

• We may contact you by phone, email, or text for appointment reminders
• You may opt-out of certain communications
• Sensitive information will be communicated through secure channels
• Emergency communications may override your communication preferences

Pharmacy Policies

Prescription Dispensing

• Valid prescriptions are required for all prescription medications
• We verify the authenticity of all prescriptions
• Controlled substances require valid identification
• Generic substitutions may be made unless specified otherwise

Prescription Refills

• Refill requests should be made 48-72 hours in advance
• Valid prescriptions with remaining refills are required
• New prescriptions may require physician authorization
• Controlled substances have special refill requirements

Medication Returns

• Prescription medications cannot be returned once dispensed
• Over-the-counter items may be returned within 30 days
• Returns require original receipt and unopened packaging
• Defective products will be replaced at no charge

Limitation of Liability

Medical Treatment

• We provide medical care according to accepted standards of practice
• Medical treatment involves inherent risks and uncertainties
• We cannot guarantee specific treatment outcomes
• You assume responsibility for following treatment recommendations

Emergency Situations

• For life-threatening emergencies, call emergency services immediately
• We are not responsible for delays in emergency care
• Emergency care may be provided by other healthcare providers
• We will coordinate care with emergency services when possible

Website and Digital Services

Online Services

• Our website and online services are provided "as is"
• We strive to maintain accurate and up-to-date information
• Online services may be temporarily unavailable for maintenance
• You are responsible for maintaining the security of your login credentials

User Conduct

• You agree to use our digital services responsibly
• Unauthorized access or misuse is prohibited
• You must not attempt to disrupt or interfere with our systems
• Violations may result in termination of access

Dispute Resolution

Complaints and Concerns

• We encourage you to discuss any concerns directly with us
• Formal complaints should be submitted in writing
• We will investigate and respond to complaints promptly
• You may also contact relevant regulatory authorities

Legal Disputes

• Disputes will be governed by the laws of Nigeria
• We prefer to resolve disputes through negotiation and mediation
• Legal proceedings must be filed within applicable statute of limitations
• You agree to pursue claims individually, not as part of a class action

Termination of Services

Patient-Initiated Termination

• You may terminate our services at any time
• Written notice is preferred but not required
• Outstanding balances remain due after termination
• Medical records will be transferred upon written request

Provider-Initiated Termination

• We may terminate services for non-payment or policy violations
• 30 days written notice will be provided except in emergency situations
• Emergency care will be provided during the notice period
• Medical records will be made available for transfer

Changes to Terms

We reserve the right to modify these terms of service at any time. Changes will be:

• Posted on our website with the effective date
• Available for review at our facility
• Communicated to patients when significant changes occur
• Effective immediately upon posting unless otherwise specified

Your continued use of our services after changes are posted constitutes acceptance of the revised terms.

Contact Information

If you have questions about these Terms of Service, please contact us: